Refund Policy

Effective Date: 1 December 2025

At Keepgoods, customer satisfaction is important to us. This Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through our website.

1. Returns Eligibility

You may request a return or refund if:

  • The item is damaged, defective, or incorrect
  • The item is unused, in original condition, and in original packaging
  • The return request is made within 14 days of receiving your order (in line with UK Consumer Contracts Regulations)

Non-returnable items include:

  • Perishable goods
  • Personal care items
  • Gift cards
  • Items marked as final sale

2. How to Request a Return

To initiate a return, please contact us with:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)
  • 📧 Email: support@keepgoods.com

Our support team will guide you through the return process.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or incorrect item and wish to exchange it, please contact us. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  • Check your bank or payment provider
  • Contact your card issuer
  • If the issue persists, contact us at support@keepgoods.com

7. Right to Cancel (UK Customers)

Under UK law, you have the right to cancel your order within 14 days of receiving it, without giving any reason. You must return the item in its original condition. Refunds will be issued after we receive the returned item.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have questions about our Refund Policy, please contact us:

Email: support@keepgoods.com
Website: www.keepgoods.com

Keepgoods — Fair returns, transparent refunds.